F.A.Q.

How can I get access to your drops?

To get all the information about our drops, you have to sign up to our newsletter. You can do this right here on our website. If you signed up once you are signed up for all future drops and information about them.

When will a style restock? 

We only produce a limited amount of products, so what is put online at the drop is all we have available. Some styles may restock - this will be because other customers have made returns. You can sign up to be notified if a product comes back in stock. Go to the product you want, and click the "Notify me when available" - button.

How often are the drops?

There are no fixed dates for the drops, but as soon as we have information we will let you know through newsletters and on Instagram. So be sure you are signed up and following to be the first to know. 

How does the clothing fit? 

On the website, you will find size guides for all our clothing. Our size guides are indicative, but they are a good starting point for finding out how a style will fit on you. 

How do I make a return?

You have a 14-day right of return on your orders, which means that you must send back your order within 14 days of receiving the order.

If nothing's wrong with the item you want to return, you are responsible for the return cost.

If you need to return, the following steps are required:

First of all, the item must be in the same condition as you received it.

You will need your order confirmation with information about the purchase. If you do not have the opportunity to print your order confirmation, write down your order number and put it in the package together with the item to be returned.

Return, complaints, and exchanges within Denmark:

Use our return portal to create your return. Please have your order number and email ready. 

https://joseph-cph-aps.webshipper.io/returns_public

When we receive your return order, 45 DKK will be deducted from your refund amount for shipping fees. 

Shipping fees will not be deducted if the return is a compliant. 

Return, complaints, and exchanges from outside of Denmark:

Please send back your package to this address:

Parcel Feeder

Midtager 29 Port 

2605 Brøndby.

Denmark

Write on the package:

"Ref. Josephcph + your order number"

When we receive your return order, your package will be handled and the refund processed. 

How long can I return a gift?

You have 14 days from the day the gift is given to create a return. When you place your order, please note if some of the products are for a gift.

When will my order be delivered?

Your order is packed as soon as possible after you have completed your order. You can expect the following:

If you place your order before 2 pm and live in an area where Burd Delivery operates you will receive your order between 6 pm and 10 pm the same day.

The standard delivery time in Denmark is 1-3 working days.

The standard delivery time in Europe is 2-5 working days.

The standard delivery time outside Europe is 4-6 business days.

Be aware that if you order on the weekend, it will take an extra number of days before you have your order in your hands.

What about shipping?

Shipping costs depend on which country, your package has to be sent to. 

Once you have selected delivery and entered your address, the total price of the order will be displayed, and you will be able to see what you will have to pay for shipping.

As soon as the purchase transaction is completed, you will receive an email with your tracking number so you can follow your orders path on its way to you.

Do you have a physical store or a showroom?

We do not have a showroom or a physical store where you can come and see and try our items, we have chosen to run our store via webshop only. 

Joseph Copenhagen is available online on our website, which you can access 24/7.

If you meet any form of trouble or issue during your purchase process, you can on this page, among other things, find delivery information, return information, and size guides.

Complaints and Refunds

Please inspect your order upon receipt and create a return immediately if an item is defective, damaged or if you receive the wrong item, so we can evaluate the problem and correct it.

The fastest way to ensure you get what you want is to return the item and purchase it again right away.

To start a return go to "Help" --> "Return". 

We will notify you once we’ve received and inspected your complaint and let you know if the refund is approved or not. If approved, you’ll automatically get refunded on your original payment method. We will process your order within 14 days upon arrival at our warehouse. Please remember it can take some time for your bank or credit card company to process and post the refund. This can take up to an additional 2-5 banking days.