To get all the information about our drops, you have to sign up to our newsletter. You can do this right here on our website. If you signed up once you are signed up for all future drops and information about them.

We only produce a limited amount of products, so what is put online at the drop is all we have available. Some styles may restock - this will be because other customers have made returns. You can sign up to be notified if a product comes back in stock. Go to the product you want, and click the "Notify me when available" - button.

There are no fixed dates for the drops, but as soon as we have information we will let you know through newsletters and on Instagram. So be sure you are signed up and following to be the first to know. 

On the website, you will find size guides for all our clothing. Our size guides are indicative, but they are a good starting point for finding out how a style will fit on you. 

You have a 14-day right of return from the day you receive your order. This means your return must be sent back within 14 days of delivery.

Please note that return shipping costs are the customer's responsibility, unless the return is related to a defect or a complaint

To return an item, please follow these steps:

1.⁠ ⁠Make sure the item is in the same condition as when you received it.

2.⁠ ⁠Include your order confirmation in the package. If you’re unable to print it, simply write your order number on a note and place it inside the package.

For all customers:
You can create your return through our return portal. Simply enter your order number and the email address used when placing your order. Click on the link below:

Make a return

Once we receive your return, a return shipping fee of 49 DKK will be deducted from your refund.

Please note that customers are responsible for any additional fees or charges associated with returns.

If you're returning an item due to a claim (e.g. a defect or wrong item), the return fee will not be deducted.

If you would like to return an item, please use our return portal. Under the drop down menu “How do I make a return” - you will find a detailed guide.

All customers – both in Denmark and abroad – can register their return through the portal.

Please have your order number and the email address used at checkout ready. Click on the link down below, and it will take you to the portal.

Make a return

Once we receive your return, a shipping fee of 49 DKK will be deducted from your refund.

This fee will not be charged if your return is due to a complaint or defect.

Complaints or defective items
If your item is faulty or if you are making a complaint, contact us through the chat function on our website, and our customer service team will assist you directly.

You have 14 days from the day the gift is given to create a return. When you place your order, please note if some of the products are for a gift.

Your order is packed as soon as possible after you have completed your order. You can expect the following:

If you place your order before 2 pm and live in an area where Burd Delivery operates you will receive your order between 6 pm and 10 pm the same day.

The standard delivery time in Denmark is 1-3 working days.

The standard delivery time in Europe is 2-5 working days.

The standard delivery time outside Europe is 4-6 business days.

Be aware that if you order on the weekend, it will take an extra number of days before you have your order in your hands.

Shipping costs depend on which country, your package has to be sent to. 

Once you have selected delivery and entered your address, the total price of the order will be displayed, and you will be able to see what you will have to pay for shipping.

As soon as the purchase transaction is completed, you will receive an email with your tracking number so you can follow your orders path on its way to you.

We do not have a showroom or a physical store where you can come and see and try our items, we have chosen to run our store via webshop only. 

Joseph Copenhagen is available online on our website, which you can access 24/7.

If you meet any form of trouble or issue during your purchase process, you can on this page, among other things, find delivery information, return information, and size guides.

Please inspect your order upon receipt and create a return immediately if an item is defective, damaged or if you receive the wrong item, so we can evaluate the problem and correct it.

The fastest way to ensure you get what you want is to return the item and purchase it again right away.

To start a return go to "Help" --> "Return". 

We will notify you once we’ve received and inspected your complaint and let you know if the refund is approved or not. If approved, you’ll automatically get refunded on your original payment method. We will process your order within 14 days upon arrival at our warehouse. Please remember it can take some time for your bank or credit card company to process and post the refund. This can take up to an additional 2-5 banking days.