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Return

How do I make a return?

You have a 14-day right of return on your orders, which means that you must send back your order within 14 days of receiving the order.

If nothing's wrong with the item you want to return, you are responsible for the return cost.

If you need to return, the following steps are required:

First of all, the item must be in the same condition as you received it.

You will need your order confirmation with information about the purchase. If you do not have the opportunity to print your order confirmation, write down your order number and put it in the package together with the item to be returned.

Return, complaints, and exchanges within Denmark:

Use our return portal to create your return. Please have your order number and email ready. 

https://joseph-cph-aps.webshipper.io/returns_public

When we receive your return order, 45 DKK will be deducted from your refund amount for shipping fees. 

Shipping fees will not be deducted if the return is a compliant. 

Return, complaints, and exchanges outside of Denmark:

Please send back your package to this address:

Parcel Feeder
Midtager 29 Port
2605 Brøndby.
Denmark

Write on the package:

"Ref. Josephcph + your order number"

When we receive your return order, your package will be handled and the refund processed within 14 days upon receiving at our warehouse. It might take an additional 2-5 banking days for the money to appear in your bank account, depending on your bank.