Terms of service
1. GENERAL
These terms and conditions apply to all purchases made on our website, www.josephcph.com, owned by JOSEPH CPH ApS, ("JOSEPH CPH"), CVR no.: 33 86 35 35 , C/O Josephine Havmøller Strandboulevarden 97, 5. tv., 2100 Copenhagen Ø (NOT a return address). This is our registered company address and not a return address. Returns must be sent using the return label you receive from us (see section 5).
JOSEPH CPH may at any time amend these terms of sale and delivery with effect for the future. By placing an order, you accept the terms and conditions applicable from time to time. It is therefore recommended that you read the terms and conditions thoroughly prior to any purchase.
All questions regarding these terms and conditions should be directed to info@josephcph.com
2. PAYMENT AND PRICES
All prices on www.josephcph.com are listed in Danish kroner (DKK) and include VAT. The prices that appear on our website at any given time are applicable.
The total price including delivery costs is listed prior to your final approval of the order.
Payment is not deducted until after the item has been shipped. JOSEPH CPH accepts the following payment methods: credit card (Visa, Visa Electron, Mastercard), PayPal, Viabill, Mobilepay. You will receive an order confirmation via e-mail after the order is confirmed.
3. DELIVERY
JOSEPH CPH offers delivery via DAO, GLS, PostNord, UPS and DHL. Delivery can be made to the following countries:
EU, Great Britain, USA.
Shipping costs depend on the shipping method. The total cost of delivery is always listed on your order prior to your payment. All orders are shipped within 1-3 business days.
If you experience challenges with your delivery, you can contact us via info@josephcph.com.
Free delivery may be offered in connection with promotions and applies only for delivery within Denmark (not Greenland or the Faroe Islands) and is always based on the cheapest shipping method.
4. COMPLAINTS
The Danish Sale of Goods Act's rules on defects and complaints apply to all purchases made via www.josephcph.com. You therefore always have a 24-month warranty if your goods suffer from a defect at the time of delivery. The 24 months apply from the day you receive your product.
You are always obliged to make a complaint within a reasonable time after you have discovered a defect in your product. Complaints within 2 months will always be considered timely.
JOSEPH CPH will reimburse reasonable costs for the return if your complaint proves to be justified. If your complaint turns out to be unjustified, you are responsible for paying the shipping costs.
You are responsible for ensuring that JOSEPH CPH receives your shipment. We therefore recommend that you save your receipt and other relevant information for your shipment. We also recommend that you return the item in proper packaging.
5. RIGHT OF WITHDRAWAL
You always have a 14-day right of withdrawal when purchasing at www.josephcph.com. The right of withdrawal applies from the day you received the item. If you wish to make use of your 14-day right of withdrawal, you must expressly inform us of this within the 14-day deadline.
The right of withdrawal is exercised by sending an email to info@josephcph.com within 14 days after you have received your item, stating that you wish to exercise your right of withdrawal. You must pay the costs associated with returning the item yourself.
Returns:
When you have sent us an e-mail you will receive a return label from JOSEPH CPH. The item must be returned within 14 days after you have informed JOSEPH CPH that you wish to exercise your right of withdrawal.
It is important that you return the item in proper packaging, as you are responsible for the item until it is received by us. Therefore, keep relevant information and receipts from the return.
You must always include your order number, name, and address on the packaging so that JOSEPH CPH is able to locate your purchase.
You must pay the costs associated with returning the item if you wish to exercise your right of withdrawal. This applies regardless of whether you wish to cancel your entire order or only part of your order.
Refund:
JOSEPH CPH will refund the amount to the same means of payment that you have used for your order. We are obliged to refund you the full amount of your order.
6. THE JOSEPH MEMBERSCLUB
Membership. The Joseph Membersclub is operated by JOSEPH CPH ApS and is free of charge for private customers with an account on josephcph.com. Membership is personal, and tiers, thresholds and benefits are described on josephcph.com/member. Personal data is processed as described in our Privacy Policy.
Our rights. JOSEPH CPH determines how tiers are calculated and which benefits apply, and may amend, suspend or discontinue the Membersclub, including its tiers, thresholds, benefits and these Membersclub terms. Material changes are announced by e-mail or on josephcph.com at least 30 days before they take effect, and do not affect store credit already issued. JOSEPH CPH may end a membership with 30 days' notice, or with immediate effect and without compensation in cases of misuse, fraud, resale, multiple accounts, excessive returns or inappropriate conduct; in such cases tiers and benefits may also be adjusted or withdrawn, and store credit obtained through misuse or fraud may be cancelled. Errors in tiers, spend or benefits may be corrected at any time, including following returns or refunds.
Benefits. Benefits are personal, carry no cash value and cannot be transferred or exchanged. Specific products, collections, sale items and gift cards may be excluded. Early access and pre-orders do not guarantee availability, sizes or prices, and a pre-order becomes binding only once confirmed by JOSEPH CPH.
Previous programme. Points earned under the previous programme, which ended on 23 October 2026, have been converted into store credit valid until 31 March 2027. Benefits from the previous programme continue as stated on josephcph.com/member. Questions or disagreements regarding your membership can be directed to info@josephcph.com (see section 7). These Membersclub terms are governed by Danish law and do not affect your statutory rights as a consumer.
7. CONTACT INFORMATION
Contact JOSEPH CPH can be made via:
Email: info@josephcph.com
In addition to the contact options above, we offer a FAQ and a chat function on our website.
Company information:
JOSEPH CPH ApS
C/O Josephine Havmøller Strandboulevarden 97, 5. tv
2100 Copenhagen Ø, Denmark (NOT a return address)
CVR no.: 33 86 35 35
This is our registered company address and not a return address. Returns must be sent using the return label you receive from us (see section 5).
8. COMPLAINT OPTIONS
If you have a complaint about a product you have bought from us, please contact us at info@josephcph.com. If we cannot find a solution together, you can submit a complaint to Nævnenes Hus, Center for Klageløsning, Toldboden 2, 8800 Viborg, via www.naevneneshus.dk.